TERMS AND CONDITIONS


PAYMENT TERMS

Payment is to be made in GBP and can’t be sent through PayPal, BACS or a cheque. If you want to pay by BACS or a cheque then select ‘Invoice’ when completing your purchase. Payment must clear before orders are shipped.


CANCELLATIONS

You may cancel your order for any reason at any time prior to shipment. Once your order ships, it will be subject to the Returns Policy.


SHIPPING

Postage to the UK will be calculated at the checkout and is priced at £2.50 for amounts below £20 and £4.95 for amounts above £20. This is for standard postage (3-5 working days). If you require the item more quickly this can be arranged on request at an additional charge. For overseas postage please contact me for prices.

You can collect any item from my studio (Jo Garlick Studio, Thirn, Ripon, HG4 4AU) for free. Please contact me to arrange this.

Customs Fees
All customs fees and charges are payable by the customer/recipient, please check your country's fees, rules and restrictions before you buy

Loss & Damage
Although it rarely happens if loss or damage should occur during shipment I will do everything I can to help locate & resolve the situation. To make this easier I ask that you report damage within 3 days of receiving your order and kindly provide me with photos so that I may make a claim with my shipping provider and replace or refund your order for you. If your order is lost I will replace it.


RETURNS POLICY

I hope that you will be delighted with the quality of your purchase. However, if for any reason you are not completely satisfied, please return it within 14 days of delivery for replacement or refund. Returns must be in original condition and packaging. The purchase price of products returned in original condition will be refunded via the same method of payment as selected on your order. Shipping and handling charges are not refundable except in the case where goods are proven to be faulty or damaged. If your order is damaged, incorrect or faulty then please contact me and provide photos within 3 days of receiving your order. Upon agreement return the item to me via standard rate shipping (please obtain a proof of shipping & receipt for your records). I will then replace or refund your order and your return shipping costs.

Please note that personalised and custom orders are non-returnable and cannot be exchanged (unless faulty).


CONTACT

Jo Garlick can be contacted by email at jo_garlick@hotmail.com; by post at Jo Garlick Studio, Thirn, Ripon, HG4 4AU; by phone on 07960213888


COPYRIGHT

All art and imagery are protected by copyright and are the property of Jo Garlick. Any reproduction of Jo Garlick’s imagery, prints, photos and text are prohibited unless prior agreement is arranged. Purchase of a product does not transfer reproduction rights – this includes commissions and custom orders.


PRIVACY POLICY

To read my Privacy Policy please click here